Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or fax. Our representatives are available to answer your phone calls 7 days a week from 10:00 AM to 4:00 PM PST. Please have your order confirmation number ready to assist us in serving you.
Paying with Credit Card
We accept credit card payment for online orders. Your credit card will not be charged until we provide the goods or services you ordered.
We accept the following payment types:
We collect sales tax in California. Orders shipped to this state will have sales tax automatically added to the order total.
Processing an Order
Your order of in-stock merchandise will be shipped within 1-3 business days after order placement. All orders ship UPS. Please account for weekends and holidays when estimating delivery dates. If your order is not shipped within 30 days then you will have the option to cancel.
How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the above e-mail address. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify any portion of your order.
We may notify you infrequently of any upcoming promotions, product additions or discount specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by e-mailing us at our customer service e-mail address.
Damage or Defects
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department within 3 days of receipt of goods. No warranty is offered beyond 3 days. To receive a credit for damaged merchandise, a picture (digital or otherwise) must be sent to BambooMats4Sale.com with a request for credit and an explanation. We will review the request and issue a credit as appropriate. No COD returns will be accepted. For any questions regarding returns please email.
Should you wish to return the product you purchased, you may return it at your own expense and if it is in new condition, we will give you a store credit for your purchase price less the cost of shipping. We do not offer a money back guarantee or trial evaluation period.
All returns should be sent to the following address
Shipping and Handling Rates
During the checkout process you will be asked to select a shipping method. Shipping is for continental US, there may be additional charges for shipping outside of the US.
Quality and Specifications
Bamboo is a natural material and as a result, bamboo products vary in size and color.
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